Terms of service
GENERAL INFORMATION
Welcome to Velzivo. Throughout the site, the terms “we”, “us” and “our” refer to Velzivo. Velzivo operates this website and store, including all information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our Services.
SECTION 1 – ACCOUNT AND ACCESS
By using this site, you confirm that you are at least the age of majority in your jurisdiction or have permission to use this site.
You agree to provide accurate and complete information and are responsible for maintaining the security of your account.
SECTION 2 – PRODUCTS
We strive to display our products as accurately as possible. However, product appearance may vary depending on your device.
We reserve the right to modify or discontinue products at any time without notice.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
Orders are processed once payment is confirmed. For returns and exchanges, please refer to our Refund Policy available on our website.
SECTION 4 – PRICING AND BILLING
Prices are subject to change without notice. The final price will be shown at checkout.
You agree to provide current, complete, and accurate billing and payment information.
SECTION 5 – SHIPPING
Delivery times are estimates and may vary. While we make every effort to meet estimated delivery times, delays may occur due to factors beyond our control, including carriers, customs, or other unforeseen circumstances.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this site (including text, images, logos, and designs) is the property of Velzivo or its licensors and is protected by intellectual property laws.
SECTION 7 – THIRD-PARTY TOOLS
We may provide access to third-party tools without control or monitoring. Use them at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites or services linked on our site.
SECTION 9 – SHOPIFY RELATIONSHIP
Our store is powered by Shopify, but all transactions are conducted directly with Velzivo. Shopify is not responsible for any transactions or issues arising from purchases.
SECTION 10 – PRIVACY
Your personal information is governed by our Privacy Policy.
SECTION 11 – USER COMMENTS
Any content you submit may be used by Velzivo without restriction or compensation.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors or cancel orders if information is inaccurate.
SECTION 13 – PROHIBITED USES
You may not use the site for unlawful, fraudulent, or harmful activities.
SECTION 14 – TERMINATION
We reserve the right to suspend or terminate access if these Terms are violated.
SECTION 15 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Velzivo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
Some jurisdictions do not allow limitations on implied warranties or liability, so some of the above limitations may not apply to you.
SECTION 16 – GOVERNING LAW
These Terms shall be governed and interpreted in accordance with applicable laws, without prejudice to consumer protection rights.
SECTION 17 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of those changes.
SECTION 18 – CONTACT
For any questions regarding these Terms, please contact us:
📧 support@velzivo.shop
⏱️ We respond within 24–48 business hours